Last Updated: April 03, 2025

This Privacy Policy defines how Ukay Metal Industries Private Limited (“UKAY”, or “Company”, or “us”, or “BEAM”, or “BEAMmobility”, or “we”) collects, uses, shares, and protects the personal data disclosed by you to Ukay.

Please read this Privacy Policy carefully to understand how we handle your personal data. As you read our Privacy Policy, please keep in mind that it applies to all the operations of UKAY. By engaging with us in the ways set out in this Privacy Policy, you consent to our collection of your personal data and confirm that you have read and understood the entirety of this Privacy Policy, as it applies to you. If you disagree with any part of these terms and conditions, please do not use our Website.

Ukay is committed to ensuring your privacy is protected. The information you provide will only be used in accordance with this Privacy Policy, subject to limitations under applicable Indian data protection laws. The core objective of this Privacy Policy is to bring to your knowledge the nature of personal data collected by us, the purpose of collecting such data and its use, subsequent processing of such data and your rights pertaining to such personal data shared with us.

1. Who This Policy Applies To

• This policy applies to, as the case may be:

1. Visitors to our website – in (collectively, the “Website”);
2. Our customers (collectively, the “Users”);
3. Prospective customers (to whom we may send marketing communications and/or those who visit our dealership showrooms);
4. People who contact us with enquiries;
5. Our vendors, suppliers, distributors, and dealers, and the employees of such vendors, suppliers, distributors, and dealers;
6. Prospective vendors, suppliers, distributors, and dealers who wish to engage with us.

Depending on your relationship with us, we will collect and use your personal data with your consent in different ways which will not exceed the necessary limits of the purposes of collection and processing communicated to you at the time of collection.

2. What Data We Collect

Personal data refers to any data about you by which you are identifiable or in relation to such data. We, or third parties on our behalf, and in connection with our relationship with you, may collect and use the following personal data as per applicable law –

• Name
• Age
• Gender
• Mailing address
• Telephone number
• E-mail address
• Date of birth
• User account name
• IP Address
• MAC ID
• Device Information
• Light weight automobile details including model, manufacturing year, colour, vehicle registration (Identification) number and selling details which includes invoice particulars, warranty details, dealer name and year of purchase
• Payment information including credit/debit card details, bank account number, bank account type, bank names, etc. may be collected by our associated payment gateways for the sole purpose of facilitating transactions
• CCTV recordings/photographs if you visit our offices or factories
• Work contact information
• Job title
• Government-issued proof of identification
• Information required to enable access to company systems and applications (such as system ID)
• Bank details

We collect your personal data which you provide to us voluntarily, inter alia, in scenarios such as:

• Product purchases
• Response to a survey
• Registration for events
• Registering for personalized services
• Requesting information about our product or use of our services or request for customer support, etc.
• Filing grievances, complaints, feedback, etc.

Not all the personal data that Ukay holds about you will always come directly from you. It may, for example, come through our retail network and preferred partners. However, Ukay collects personal data about you when you interact with the Website and/or utilize products or services offered on this Website.

We may receive your personal data from third-party sources or service provider(s) such as marketing agencies, market research companies, our suppliers, dealers, vendors, distributors, consultants at our offices, group companies, public websites, and public agencies, as the case may be. Our service provider(s) will receive your information on our behalf and such information will not be used for any other purpose than for necessarily achieving the specific purpose as indicated to you at the time of collection.

We collect your personal data if you wish to do business with us in the form of dealership/distributorship (through dealer/distributor applications signifying your express consent). If you are a vendor or supplier, you may also give us personal data about you when you are offering or providing services to us.

We also use cookies, small text files that uniquely identify your browser and enable us to recognise the information you have consented to give us, to store certain types of information each time you visit any page on our Website, in accordance with our Cookie Policy. These cookies do not contain any personal information, and you may choose what cookies you allow by managing your cookie settings on your browser. This will allow you to delete your browser cookies or disable them entirely; however, if you choose to disable all cookies, it will affect your overall experience with our Website. Disabling cookies may make parts of our Website non-functional or inaccessible to you in such cases. Please refer to our Cookie Policy to better understand the types of cookies we use on the Website and your choices with respect to the same.

We use web beacons, images that are part of the web pages, also called pixel tags or clear gifs, in combination with cookies to understand how you interact with our Website and the content therein. When you disable cookies, web beacons are also likely to become ineffective. You can also add browser extensions to specifically block web beacons.

We also collect personal data from third parties such as our partners, service providers and publicly available websites, to offer services we think may be of interest and to help us maintain data accuracy, provide and enhance the provision of our services and access to our Website to you.

If you provide us personal data on behalf of any other person, you guarantee to have informed third parties about whom you may provide personal data to Ukay (e.g., family members or related persons) of the aspects contained in this document.

3. What We Do with the Information

In addition to the uses of your personal data we describe elsewhere in this Privacy Policy, we gather information to understand your needs and provide you with a better experience in relation to your usage of the Website, and to do the following in connection with our relationship with you:

• Enable your access and use of the Website;
• To receive enquiries, grievances, feedback, etc. from you;
• Internal record keeping;
• To recognise you when you return to our Website, to store information about your preferences, and to allow us to customise the Website according to your individual interests;
• To improve our products and services;
• To facilitate deliveries of our products and services to you;
• To periodically send promotional notifications about new products, special offers or other information which we think you may find interesting. Ukay or its representatives may reach out to you using the phone number and/or email address provided by you.
• To carry out statistical analysis and market research;
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may also use this information to customize the Website according to your interests.
• To perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Website, such analysis is aggregated and does not pertain to any specific user;
• To enforce our Website policies;
• To enable us to purchase and receive products and services from our suppliers, vendors, distributors, and dealers, as the case may be (including due diligence, payment and expense reporting and financial audits);
• To assess the working capacity and capabilities of our suppliers, vendors, distributors, and dealers;
• For CCTV monitoring and other security of Ukay’s offices and factories in connection with your visits to the same.

4. Your Rights and Your Personal Data

We respect your right to access and control your data and will respond to requests to access, correct, amend, or delete your personal information. Your proof of identity may be required before processing such requests.

Right to Access: You may request confirmation of whether we process your data and receive a brief summary of such processing.

Right to Correction, Withdrawal, and Erasure: You may correct, complete, or update your personal data, withdraw consent, or request data erasure as per applicable laws. We will notify relevant parties of any corrections. If we deny a request, we will provide written justification. You guarantee that all personal information provided by you is accurate and complete, and that none of it is misleading or out of date. You agree to promptly update Ukay in the event of any change to your personal information.

Right to Grievance Redressal: A grievance officer is available to address complaints or queries, with contact details provided in Clause 12.

Right to Nominate: You may nominate an individual to exercise these rights on your behalf in case of incapacity.

5. How Long Do We Keep Your Personal Data?

We retain your personal data for as long as is necessary to achieve the purposes outlined in this Policy and in connection with our relationship with you. Thereafter, we may retain your data/information to comply with our legal obligations, resolve disputes and enforce our agreements, and protect our legal rights, subject in each case to limitations under applicable law.

6. How We Share Your Personal Data

We store and share your data per this Policy’s terms. We may share your personal data with affiliates, associated entities, and third-party vendors to enhance your experience on the Website and for other purposes outlined in this Policy. These entities may store or process your data outside India, including third-party distributors, dealers, vendors, and service providers engaged by Ukay. Such sharing complies with applicable Indian data protection laws. Ukay will not share your data for any other purpose without your consent.

We may share your data with third parties who help provide Website access and related services, including:

• IT service providers essential to Website functionality;
• Cloud storage providers for data storage and recovery;
• Analytics and search engine providers for Website optimization; and
• Companies assisting in marketing, advertising, and promotions.

All third parties are contractually bound to use your data only for specified purposes and adhere to privacy and security obligations consistent with this Policy and applicable laws.

We may share your personal data with law enforcement, public authorities, or relevant organizations if required by law or necessary to:

• Comply with legal obligations or government requests;
• Enforce Website policies;
• Detect, prevent, or address security, fraud, or technical issues; or
• Protect the rights, property, or safety of users, third parties, or the public.

7. Security and Protection of your Personal Data

We use industry standard and legally mandated reasonable security safeguards to keep your personal data secure. These measures include periodic reviews of our data collection practices, storage and processing practices, cyber security measures such as encryption, and physical security measures to guard against unauthorised access to systems where we store your personal data.

We have a comprehensive information security program and information security policies that contain managerial, technical, operational and physical security control measures adequate for the protection of personal data. Where applicable, our web hosts and any third parties managing and processing your personal data are compliant with IS/ISO/IEC27001 or an equivalent in standards of Security Techniques and Information Security Management System Requirements.

In the event of a data breach, we will notify relevant authorities and affected individuals promptly, as required by law. We will take immediate remedial actions to mitigate risks and enhance security protocols.

Ukay is not liable for breach of security during internet transmission of personal data, including any unintended loss, misuse, alteration, or disclosure of such information. Furthermore, notwithstanding anything contained in this Privacy Policy, Ukay will not be responsible for any loss, damage, or misuse of personal data/information, if such loss, damage, or misuse is attributable to an event of force majeure or to any reason attributable to you.

8. Personal Data of Children

The Website is not intended or directed at anyone under the age of 18, and we do not knowingly collect or solicit any information from anyone under the age of 18. Upon learning that we have collected personal data from anyone under the age of 18, we will delete that information as quickly as possible.

If you believe that we might have any information from or about a child under age 18, please contact us in the manner provided in Clause 12 below.

9. Links To Other Websites

Our Website may contain links to third-party websites or services of interest. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Once you have used these links to leave our Website, you should note that we do not have any control over such other third-party website or service. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and carefully review the privacy policy applicable to such third-party website or service.

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in legal requirements or our services. Any updates will be communicated through email or announcements on our Website. Continued use of our services signifies acceptance of the revised Privacy Policy.

11. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. Any disputes arising out of this policy will be subject to the exclusive jurisdiction of the courts in Nashik, India.

12. How to Contact Us

If you have any questions about this Privacy Policy, or any concerns, requests, or grievances about the processing of your personal data by us, or wish to exercise your rights, you may contact us at grievance@mobility.in
Email: grievance@beammobility.in