Frequently Asked Questions

Discover key FAQs about Beam Mobility Products, Services, Benefits, Maintenance, Warranties, and Innovative BEAM Connect App.

Model, Pricing, and Benefits
We offer a range of vehicles to cater to various needs. Depending on your daily use and requirements, please do browse through the offerings listed on our website for details, and determine which would fit your use-case best.
BEAM offers a versatile range of vehicles, at different price points. We encourage you to go over the list of vehicles manufactured by us, and their associated prices.
We aim to leverage telematics data and our technological expertise to enhance your riding / driving experience and assist with the upkeep of your vehicle. To do this, we provide for pairing your vehicle with the BEAM Connect software granted to you along with the vehicle purchased. More details on BEAM Connect refer Digitizing Your Riding Experience Section below.
The delivery period depends on the availability of the product, your location, and other aspects. Please consult with your dealer to gauge the accurate timelines. Good things take time!
Maintenance and Appointments
We recommend you get your vehicle serviced at an authorised dealership as you will be able to avail the following benefits: a. Trained and experienced staff; b. Insight on how your daily use and driving style may impact the life of your vehicle; c. Guarantee of receiving genuine and authentic components; d. Usage of recommended tools and equipment; and e. Transparency on labour and repair costs.
You can visit any authorised dealership for your service requirement. Locate authorised dealers near you on our website or by referring to the user manual that you received with your vehicle's purchase.
Periodic maintenance plays a major role in the performance and longevity of your vehicle. The life of a vehicle is tied to usage, manner of use, design, climate conditions etc. You may refer the user manual to understand the service intervals recommended for the specific model purchased by you.
While you don't have to take an appointment for servicing your vehicle, doing so will help the dealership to plan resources, ensure seamless service, and save time for both parties. Some dealerships also offer chargeable pick-up and drop-off services, we recommend you get in touch with your dealer for this information.
Our roadside assistance service generally reaches the destination under one day from the time of incident. However, this is subject to conditions beyond our control such as weather and traffic.
Servicing offers vary from dealer to dealer. Please reach out to your respective dealer for the kinds of offers available for services you seek to avail.
Regularly no need to visit for basic maintenance. We provide detailed Do-It-Yourself (DIY) guidance to help you to handle simple repairs on your own. We've uploaded 8 step-by-step DIY maintenance videos on our BEAM Mobility official YouTube channel for each model, or you can easily access them by scanning the QR code provided in your user manual. These videos will guide you through the essential upkeep of your Beam vehicle.
Warranty and How to Avail It
Your vehicle is warranted for defects in materials and workmanship as per the terms and conditions of the user manual. While certain parts are covered under warranty, the requirement to replacement such parts due to regular 'wear and tear' may not be protected. Please refer to the warranty section under the user manual for further details.
Yes, your ability to avail warranty for specific parts may be impacted if there are delays beyond the recommended interval periods. Please refer to the user manual and consult with your dealer to understand the applicability of warranty for your select scenario.
We do not recommend modifying your vehicles in a manner that can impact its handling and stability or install any parts that are not genuine parts from authorized dealerships. Please refer to the terms of your vehicle's warranty terms under the user manual.
Purchase
You can book and purchase the vehicle on our website or by visiting any one of our authorised dealerships. Alternately, you can book the vehicle via our website and you will then be connected to a dealer near for you, for the delivery and accessing related benefits. After you have made your booking, our staff will get in touch with you and take you through the remaining steps of the process.
Yes, you can track the status of your order by accessing the 'Order' section on our website. Alternatively, your order status is also available on a link that you receive on your email and mobile number after booking your vehicle.
Yes, the vehicle is available for purchase through various financing options such as EMI, and Instant Discount. Please check our website or visit an authorised dealer to know more.
Yes, the booking amount is fully refundable to the source of payment, if you do not wish to go through with the purchase. Please contact our customer care support via the contact details provided on our website for more information. If you have placed the order for a vehicle via a dealer, please reach out to them for guidance on the cancellation and refund terms.
Digitising Your Riding Experience
BEAM Connect is a software application offered by us to enable you to track your vehicle's health, data metrics related to your use and riding, servicing suggestions, and much more. Once you purchase a BEAM vehicle, you are entitled to register on this application and 'link' your vehicle with the account on it.
You can connect your smartphone to your vehicle by downloading the BEAM Connect software application using the APP store(iOS) or using the Play store(android). Once downloaded, you can create an account to 'bind' your vehicle with the software. Doing so will allow you to control certain features on your vehicle remotely. Please refer to the user manual or watch the APP instruction video on our BEAM mobility official YouTube channel for detailed information on using the BEAM Connect application.
You can get a firsthand look at the Beam Connect app through our Virtual Experience available on the website. This feature allows you to explore the app's key features & functions, watch demonstration videos, and understand how it works before downloading. Simply visit the BEAM integration for smarter rides section on our website and start exploring the app in an interactive way.
This application helps you have sight on your vehicle's working, potential issues, and also assist you with following the by way of notifications, messages, etc. In-turn, the application (in effect) serves as a and window into the internal functioning of your vehicle. Also, this application will help you access various offers and vehicles provided by BEAM – please feel free to reach out to us for further information on any of these.
Yes, the Beam Connect has a Guarded & Disarm option. If the vehicle is in Guarded mode, it will trigger an alert on the vehicle side when it is forcefully removed from the location. Additionally, you can set a specific timing for guarding the vehicle.
Yes, the application examines the data generated with respect to your vehicle and prompts you about the inefficiencies / servicing needs from time to time. However, at times, there may be a discrepancy in the information provided, and the actual physical functioning of the vehicle or a part therein. It is crucial to have any information provided on the application validated by an expert. Please consult with your dealer prior to undertaking any servicing / repairs.
In case your email ID changes, the process of changing it on your BEAM Connect application is very simple. You can submit a request to update your contact details via the application.
Yes, you can access your vehicle using the BEAM Connect application or using the remote key or using the NFC card provided to 'unlock' your vehicle.
We value the trust placed in us and are committed to protecting your privacy and personal data processed by us. Please refer to our privacy policy on our website to know more.
Still have questions? Contact our support team

Frequently Asked Questions

Model, Pricing, and Benefits
  • How do I choose a model? Where can I access their details?

    • We offer a range of vehicles to cater to various needs. Depending on your daily use and requirements, please do browse through the offerings listed on our website for details, and determine which would fit your use-case best.

  • What are the prices?

    • BEAM offers a versatile range of vehicles, at different price points. We encourage you to go over the list of vehicles manufactured by us, and their associated prices.

  • Are there any other benefits that I am entitled to if I purchase a BEAM vehicle?

    • We aim to leverage telematics data and our technological expertise to enhance your riding / driving experience, and assist with the up-keep of your vehicle. To do this, we provide for pairing your vehicle with the BEAM Connect software granted to you along with your purchase of the vehicle. More details on BEAM Connect are in Section ‘E’ below.

  • What is the estimated delivery period once I purchase a vehicle?

    • The delivery period depends on the availability of the product, your location, and other aspects. Please consult with your dealer to gauge the accurate timelines. Good things take time!

Maintenance and Appointments
  • Is it mandatory to service my vehicle at an authorised dealership?

    • We recommend you get your vehicle serviced at an authorised dealership as you will be able to avail the following benefits:
    a. Trained and experienced staff;
    b. Insight on how your daily use and driving style may impact the life of your vehicle;
    c. Guarantee of receiving genuine and authentic components;
    d. Usage of recommended tools and equipment; and
    e. Transparency on labour and repair costs.

  • Do I have to visit the same authorised dealer for servicing who sold me my vehicle? If not, how do I locate another dealer?

    • You can visit any authorised dealership for your service requirement. Locate authorised dealers near you on our website or by referring to the user manual that you received with your vehicle’s purchase.

  • How often should I get my vehicle serviced?

    • Periodic maintenance plays a major role in the performance and longevity of your vehicle. The life of a vehicle is tied to usage, manner of use, design, climate conditions etc. You may refer the user manual to understand the service intervals recommended for the specific model purchased by you.

  • Should I take an appointment for servicing? Do I have to visit personally?

    • While you don’t have to take an appointment for servicing your vehicle, doing so will help the dealership to plan resources, ensure seamless service, and save time for both parties. Some dealerships also offer chargeable pick-up and drop-off services, we recommend you get in touch with your dealer for this information.

  • What is the turnaround time for roadside assistance?

    • Our roadside assistance service generally reaches the destination under one day from the time of incident. However, this is subject to conditions beyond our control such as weather and traffic.

  • What offers are available during servicing appointments?

    • Servicing offers vary from dealer to dealer. Please reach out to your respective dealer for the kinds of offers available for services you seek to avail.

Warranty and How to Avail It
  • What repairs and parts are covered under warranty?

    • Your vehicle is warranted for defects in materials and workmanship as per the terms and conditions of the user manual. While certain parts are covered under warranty, the requirement to replacement such parts due to regular ‘wear and tear’ may not be protected. Please refer to the warranty section under the user manual for further details.

  • Will my warranty get impacted if there is a gap longer than the recommended interval between servicing?

    • Yes, your ability to avail warranty for specific parts may be impacted if there are delays beyond the recommended interval periods. Please refer to the user manual and consult with your dealer to understand the applicability of warranty for your select scenario.

  • Will my warranty get impacted if I make any modifications to my vehicle?

    • We do not recommend modifying your vehicles in a manner that can impact its handling and stability, or install any parts that are not genuine parts from authorised dealerships. Please refer to the terms of your vehicle’s warranty terms under the user manual.

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